Frequently Asked Questions
Find answers to common questions about our products and services
Are PNY BEAUTY products cruelty-free?
Yes, we are committed to ethical beauty. All PNY BEAUTY products are 100% cruelty-free and never tested on animals.
How do I know which shade is right for me?
We offer a virtual try-on tool and a comprehensive shade finder guide on each product page to help you find your perfect match.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list and performing a patch test first.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Please contact our support team within 1 hour of placement to request any changes.
Do you offer international shipping?
Yes, PNY BEAUTY ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
What should I do if my item arrives damaged?
Please email us at [email protected] with your order number and a photo of the damaged item within 48 hours of delivery for a replacement.